男の大きな靴の専門店 ビッグ・ビー 五反田・上野
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7/14(日) 11:00~17:30

ブログ|男の大きな靴の専門店 ビッグ・ビー

Q&A

Q&A

About the product

Q1: What size range do you handle?

We offer sneakers in sizes ranging from(US11,UK10,eu45,29.0cm) and up, while business and casual shoes are available starting from (US10.5,UK10,eu44).

Q2: How many products do you stock?

Our Gotanda main store carries around 7,000 items, and our Ueno store has approximately 3,000 items in stock.

Q3: What are the price ranges?

Gotanda Main Store ⇒ Business shoes are priced from the 4,000s to about 100,000 yen, and sneakers range from the 4,000s to around 40,000 yen.

Ueno Store ⇒ Business shoes are available from the 4,000s to approximately 30,000 yen, while sneakers are priced from the 4,000s to around 30,000 yen.

Q4: What kind of products do you have?

Gotanda Main Store ⇒ Our product range includes imported brand shoes, business shoes, casual shoes, sneakers, sandals, boots, slippers, safety shoes, rain boots, golf shoes, soccer shoes, socks, insoles, and care products, among others.

Ueno Store ⇒ Our product selection includes business shoes, casual shoes, sneakers, sandals, slippers, safety shoes, socks, insoles, and care products.

Q5: Do you carry regular sizes or women’s shoes?

We do not carry regular sizes or women’s shoes. We exclusively sell men’s larger sizes.

Q6: I have a high instep and wide width. Do you have shoes to accommodate this?

Within our size range, we also offer wide-width shoes (4E, 5E, 6E).

We carry 6E(extra wide) shoes in sizes starting from(US8,UK7,eu43).

Q7: Can you special order products from manufacturers?

While it’s possible for some products, it’s not feasible for most.

The majority of our products are custom-order sizes, and orders typically need to be placed at least six months in advance. Manufacturers also do not stock the sizes available at our store.

(Please note that we cannot special order NIKE products.)

Q8: Are the products new?

All the products we offer in our store are new. However, for efficient inventory management, we may dispose of certain packaging, which may result in us sending the products in different packaging than the original.

About the store:

Q1: Do you have physical stores?

Yes, we do.

Gotanda Main Store ⇒ Tokyo, Shinagawa-ku, Nishi-Gotanda 2-4-2, Tokai Building 1st Floor, Tel: 03-3494-1192

Ueno Store ⇒ Tokyo, Taito-ku, Ueno 6-16-17, Asahi Seimei Ueno Showadori Building 1st Floor, Tel: 03-6284-4661

Q2: Do you have all the items listed on the internet in stock?

Availability varies between stores.
Please contact us to confirm stock.

If an item is available at both the Gotanda Main Store and Ueno Store, we can transfer it between stores, which typically takes about one week.

Q3: Can I use a credit card for payment?

Yes, you can. Please check here for payment methods.

Q4: Can I place items on hold?

Unfortunately, we do not offer this service.

We have this policy because there have been cases where customers did not come to pick up items they had put on hold, causing inconvenience to other customers.

Q5: Do you offer repair services?

We do not offer repair services at our store.
However, we can refer you to nearby repair shops.

We do provide manufacturer repair services for some brands, so please consult the store for details.

Q6: Can I return a purchase made in-store?

Unfortunately, in-store purchases cannot be returned.
However, if there are any issues, such as defects in the product, please contact the store, and we will assist you.

Q7: I don’t know how to choose the right shoes.

Our staff is here to help, so feel free to visit us, and we’ll provide guidance and assistance.

For Online Shopping:

Q1: How do I place an order?

Please review the ordering process here.

Q2: How long does it take for my order to arrive after I’ve placed it?

Typically, orders placed before 3:00 PM will be shipped the same day. Orders placed after 3:00 PM will be shipped the following day (orders placed on weekends or holidays will be shipped the following business day).

If you choose bank transfer as your payment method, shipping will occur after payment is confirmed.

Q3: How much are the shipping fees and other charges?

Shipping fees vary depending on the total purchase amount.

Orders over 10,000 yen (including tax) are eligible for free shipping within Japan, except for Okinawa. Orders below this amount will incur separate shipping charges.

The payment on delivery fee is a flat rate of 275 yen.

For more details, please see the shipping fees and other charges section on the website.

Q4: Can I place an order by phone?

Yes, you can.

If you place an order by phone, payment options are limited to convenience store payment or bank transfer.

Q5: I’m unsure about the size.

If you’re uncertain about the size, don’t worry. We offer exchange and return options if the size doesn’t fit (shipping costs are borne by the customer). Feel free to contact us for assistance.

We also provide a try-on service.

Q6: Can I return an item if it doesn’t match my expectations after trying it on?

While returns are possible, please note that the customer is responsible for shipping costs and fees.

Be cautious while trying on the item to avoid any damage or stains, as we cannot accept returns for products with visible signs of wear.

Q7: I usually wear a size 30cm(us12) for sneakers. What size should I choose for business shoes?

Sizing can be tricky to determine precisely, but we recommend trying a size around 28.5cm. If it doesn’t fit, we offer exchanges (shipping costs are borne by the customer), so please don’t hesitate to contact us for assistance.
For more information on sizing, refer to the “About Sizing” section on the website.

Q8: I’m looking for shoes in sizes not listed on the site. Can I order them?

While it is possible for some products, it’s not feasible for most.

Most of the products we carry are custom-order sizes,requiring orders to be placed at least six months in advance. Manufacturers also do not stock the sizes available at our store.

However,please note that we cannot special order NIKE products.

Q9: I’m not receiving emails.

Typically, we send two main types of emails: “Order Confirmation” emails and “Shipping Confirmation” emails with tracking information. If you’re not receiving these emails, several reasons might explain the issue.

1. If you didn’t provide an email address when placing an order: We can’t send emails if we don’t have an email address.

2. Incorrect email address: If your email address is incorrect, we can’t send emails.

3. Emails routed to spam: Even if you haven’t set up your email as spam, some email providers automatically categorize our emails as spam. This is especially common with Docomo and au mobile email addresses. Please add our domain (@big-b.jp) to your list of approved senders. Consult your carrier’s website for specific instructions.

4. Full mailbox: If your mailbox is full, you might not receive emails. Delete unnecessary emails from your inbox.

If you require the “Shipping Confirmation” email to be resent, please contact our store, and we’ll resend it.

Q10: I have a store point card, and I’d like to earn points.

If you can confirm your identity, we can add points to your card at our store. Please let us know when placing your order.

Q11: I want to cancel my order.

You can cancel your order before it’s shipped. However, after shipping, we can only process returns.

If your order remains unclaimed due to long-term absence or refusal to receive the package, it will be considered a prank order, and we’ll charge you for the round-trip shipping costs and item handling fees.

About Membership Registration:

Q1: I’ve created a store point card. Do I need to register as a member?

If you have created a point card at one of our stores, you can access your membership information online. If you’re unsure how to log in, please contact us or the Gotanda Main Store for assistance.

Q2: I’ve registered as a member online. Can I create a point card?

You can create a point card, but it will require a new member registration. This means your points and purchase history will be separate. We recommend against creating a new point card.

You can use your points even without a physical card, so please inform our staff during your purchase.

Q3: I’ve lost my point card. Can it be reissued?

Unfortunately, reissuing point cards is not possible.

However, you can still use your points even without the physical card. Please contact our staff for assistance.

Q4: How many points can I accumulate?

For in-store purchases:
– Cash payments earn 4% point return.
– Credit card and QR code payments earn 2% point return.

For online purchases:
– You can earn 2% point return.

For online purchases

配送料と各手数料は以下の通りです。

配送料
都道府県 お買い上げ金額(税込み)
10000円~ 3500円

9999円
~3499円
北海道 無 料 792円 1188円
青森県,秋田県,岩手県 無 料 583円 880円
宮城県,山形県,福島県 無 料 550円 825円
長野県,新潟県,富山県,石川県,福井県 無 料 550円 825円
茨城県,栃木県,群馬県,埼玉県,千葉県,山梨県,神奈川県 無 料 550円 825円
東京都 無 料 528円 792円
静岡県,愛知県,岐阜県,三重県 無 料 550円 825円
京都府,滋賀県,奈良県,和歌山県,大阪府,兵庫県 無 料 583円 880円
岡山県、広島県、山口県、鳥取県、島根県 無 料 660円 990円
香川県、徳島県、高知県、愛媛県 無 料 660円 990円
福岡県、佐賀県、長崎県、熊本県、大分県、宮崎県、鹿児島県 無 料 792円 1188円
沖縄県 1920円 2000円 2500円
※足数が多い場合は、配送料が割増になる場合がありますのでご注意ください。
※送料はサービス料金となっております。返品時はサービスの適用外となります。
※当店では、商品を実店舗と共有しているため、従来のパッケージでお送りできない場合がございます。 あらかじめご了承の上、ご注文ください。
後払い手数料(税込)
お買い上げ金額に関係なく 一律 275円
※後払いは5万円以内でご利用ください。
振込先
三菱UFJ銀行 五反田支店 店番537 
普通 0078295 カブシキガイシャ ナガオ
楽天銀行  サルサ支店 店番207 
普通 7020910 カブシキガイシャ ナガオ
※振込金額は注文確認メールでご確認ください。
振込手数料
お客様でご負担をお願いします。
返品・交換について
お客さま都合の返品・交換の送料と手数料はお客様負担となります。
商品到着より7日以内に電話もしくはメールにて手続きをした上で案内に従ってご返送下さい。
※ご連絡なく返送を頂いても対応できかねますのでご注意下さい。
ご注文後、正当な理由無く、受取拒否、保管期限切れなどの事由により、返送されてきた場合には、 往復配送料及び代金引換手数料を請求させていただいております。
なお、ご連絡が取れない場合、当店が悪質と判断した場合には法的措置を取らさせていただくこともあります。

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